QI have forgotten my password, how can I get a reminder?
AAt the top of the website, there is a sign in link. If you click here, it will take you to the login page where you will see the forgotten password option. Please enter the email address for your account. A link to change your password will be emailed to you.
QI am an existing customer & would like to place orders online. How do I get a login?
A Please contact us on 0121 567 4111. We will arrange for a login request form to be sent to you.
QI don’t have an Account, can I still order online?
AYes. You can register buy clicking on the register link on our home page. You can pay by credit or debit card. If you would prefer to open an account, you can download an account application form from the links at the bottom of the page.
QHow do I know if you have received my order?
AOnce you have placed your order, you will receive an order confirmation email. On once your order has been processed in our system, you will receive a consignment confirmed email which details your delivery note number. All orders will show in your web order history.
QI need to cancel my order, who should I contact?
ATo cancel an order please contact us on 0121 567 4111. Our Sales Team will be able to help you with this.
QI have received an email to say my items are on back order, when will I receive them?
AIf you have received a Consignment Back Order email, we will source and arrange delivery for your items as soon as possible. However, supplier lead times vary.
If you have any other questions please do not hesitate to contact us at firstname.lastname@example.org